Can I order Maccs as a Gift?
Yes, you can! Simply choose your Maccs, select the Gift Box option in your cart, then type in your gift message. For more information about Gift Packs, click here.
How long will it take for my Maccs to arrive?
We do not bake your Maccs until after you place your order. Depending on your place in line, that happens in one to two days. Shipping can take an additional one to four days. That depends on the shipping companies.
So, your Maccs could take as long as six days to arrive.
If you have any special delivery needs, please let us know at hello@MichellesMaccs.com or leave a message at 1-800-674-0375 before purchasing.
COVID DELAYS: As COVID-19 has spread, we all know that everybody has been shopping online. The delivery services such as USPS and UPS are struggling to keep up and will get slammed during the holidays. Make sure to place your orders in time to account for these delays. The Maccs freeze really well!
We do our best to serve our customers while also ensuring the safety of our employees.
Are my Maccs packaged with cold packaging?
At the bakery, we frequently and closely monitor state by state temperatures. Some distant hotter states will continue to receive The Maccs with cold packs and insulated liner packaging. Wondering if your order will receive cold and insulated packaging? Email us at hello@MichellesMaccs.com
Is the delivery date guaranteed?
Once the Maccs are in the shipper’s hands, there is no absolute guarantee. Since we are not a shipping company, we cannot guarantee shipping company’s performances.
If a delivery is needed for a special event or specific date, we highly recommend ordering ahead of time and contacting our customer service team at hello@MichellesMaccs.com before purchasing.
What happens if my order is delayed?
Once the Maccs leave our bakery, we rely on the shipping company to get them to you in the estimated delivery time, pending no weather/shipping delays.
As long as you fill in the correct and complete address when you place your order, the Maccs should arrive on time. And if they don’t, we will do everything we can to help get your Maccs to you in the event of an issue.
NOTE: We only ship Monday - Thursday. Special holiday delays may apply.
Will there be delays because of the holidays?
Suddenly everybody wants the Maccs! The demand for our handcrafted treats can explode! The result is, we may not make them fast enough. While growing is exciting, it is also stressful. We will have double shifts going and will do everything we can to get your Maccs to you. As soon as your Maccs ship, you will receive an email with your tracking info. During the holiday season, we recommend you follow these tips:
Tip 1: Order your Maccs as early as you can.
Tip 2: If you can, pay for UPS 2nd Day Air.
Tip 3: Purchase Route. What is Route? See below.
Once the Maccs are in the shipper’s hands, there is no absolute guarantee. Because we’re not a shipping company, we cannot guarantee shipping company’s performances.
If a delivery is needed for a special event or specific date, we highly recommend contacting our customer service team at hello@MichellesMaccs.com before purchasing.
Where do you ship to?
We ship Maccs to every street address in the continental United States.
What is Route?
Route is a package protection and tracking solution to all your unhappy calls (and ours) to shipping companies. Route protects your package if it gets damaged, lost, or stolen. We highly recommend everyone purchase Route during checkout.
Why do I need Route for my Maccs?
If in any event your Maccs were damaged, lost, or stolen, Route is a simple way for us to file a claim for your package. Your package and shipping costs are covered by Route.
And, it’s only .98¢ (it might be a little more if your order is over $100)
We highly recommend every customer purchase Route during checkout.
What if my order is damaged?
With Route, we can easily file claims for your damaged packages in the unfortunate case that they arise. Make sure to take a picture of your package/order and send it to us! We will need it in order to file your claim.
What if my order never arrives or is stolen?
With Route, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. Otherwise, you can contact us and we can make a claim for you! When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Meet and greet your Maccs as soon as they arrive.
Please meet your Maccs once they are delivered. The Maccs need your love and attention. Do not let them linger in loneliness on your doorstep, porch, or in your mailbox.
Keep an eye on your tracking information! This way you will know when The Maccs will arrive.
Everyone who supports this independent woman-owned business knows we are not a shipping company. Therefore we ask you to promise, "Meet your Maccs when they arrive. Do your part in this responsibility.”
Can I order Maccs? Are you still shipping?
Yes! Michelle's Maccs is open for online ordering. We chose to stay open because it's the right thing to do in the current situation. It is essential that all food production continues uninterrupted. Online delivery and home delivery are the safest way to continue to provide people with the things that they both require and make them happy. We're going to stay incredibly safe and vigilant here at the bakery. And we're going to continue to bring people smiles and pleasure in a difficult time.
What's the status of my order and delivery?
You can track your order and deliveries on MichellesMaccs.com. Just sign in to your account or create one using the email you used on your order. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details.
Why are Maccs taking longer to ship?
As COVID-19 has spread, we have seen an increase in people shopping online. In addition, the delivery services such as USPS and UPS are struggling to keep up with this increase. We are doing our best to serve our customers while also helping to ensure the safety of our employees. These safety measures include adding protocols that slow down our logistics and order processing. Please be patient.
Will My Maccs be fresh?
Yes, we bake to order.
That means your Maccs don't get baked until after your order is received. Once you place your order, it can take 1 to 2 days for us to make it. We are getting a high volume of orders. So, depending on your place in line, it can go quicker or slower. As soon as your Maccs are scanned by the delivery service, you will get a tracking number in your email.
Is it safe to receive orders?
Yes, it is.
Coronaviruses spread from person-to-person through respiratory droplets. Currently, there is no evidence to support the transmission of COVID-19 by food. It is not a food-borne gastrointestinal (GI) virus. Food-borne exposure to this virus is not a known route of transmission.
Nonetheless, out of an abundance of caution, our workers follow strict protocols.
These are the protocols we follow to ensure the protection of our customers and staff:
- Wear workplace uniform shirt and aprons - these do not leave the worksite
- Wear hairnets at all times.
- Use gloves at all times. Replace gloves at any point during the chain of transmission. This includes if you touch the floor, touch your face, touch your phone, after cleaning any surface, or between tasks.
- Frequently wash hands - before work, before entering a new area of the workplace, after task change, after sampling the food, if you touch your face, if you touch your hair, after using a phone, after returning to the floor from the office/bathroom/outside…
- Use hand sanitizer frequently - after washing and drying hands, after handling packaged goods,
- Wear masks at all times. This includes after baking, during tempering, during dipping, during packaging, during boxing.
- As an extra precaution to help avoid the transmission of COVID-19 through surface contact, do frequent washing and sanitizing of all food contact surfaces and utensils, packing area, and packaging materials.
- Do not use cell phones anytime on the bakery floor
- Maintain a safe distance from all employees. There is no hugging, handshakes, whispering, or any close contact
- Follow shelter at home orders when not at work.
- Restrict contact to people outside of your home.
- Practice social distancing at all times.
- Report any symptoms immediately.
We follow these practices with strict compulsion.
All employees get sick pay and do not have to come to work if unwell.
Thank you for your love and patience
We are always learning and growing as a company. Please contact us if you have any questions or concerns!