How long will it take for my Maccs to arrive?
We do not bake your Maccs until after you place your order. Depending on your place in line, that happens in one to two days. Shipping can take an additional one to four days. That depends on the shipping companies.
So, your Maccs could take as long as six days to arrive.
If you have any special delivery needs, please let us know at hello@MichellesMaccs.com or leave a message at 1-800-674-0375 before purchasing.
Is the delivery date guaranteed?
Once the Maccs are in the shipper’s hands, there is no absolute guarantee. Since we are not a shipping company, we cannot guarantee shipping company’s performances.
Next Day or 2nd Day Air with UPS is guaranteed by UPS. Usually for the most part they get it right!!
If a delivery is needed for a special event or specific date, we highly recommend ordering ahead of time and contacting our customer service team at hello@MichellesMaccs.com before purchasing.
What happens if my order is delayed?
Once the Maccs leave our bakery, we rely on the shipping company to get them to you in the estimated delivery time, pending no weather/shipping delays.
As long as you fill in the correct and complete address when you place your order, the Maccs should arrive on time. And if they don’t, we will do everything we can to help get your Maccs to you in the event of an issue.
If you have any special delivery needs, please let us know at hello@MichellesMaccs.com or leave a message at 1-800-674-0375 before purchasing.
REMEMBER: We do not ship on Thursdays and Fridays during the summer months.
Will there be delays because of the holidays?
Suddenly everybody wants the Maccs! The demand for our handcrafted treats can explode! The result is, we may not make them fast enough. While growing is exciting, it is also stressful. We will have double shifts going and will do everything we can to get your Maccs to you. As soon as your Maccs ship, you will receive an email with your tracking info. During the holiday season, we recommend you follow these tips:
Tip 1: Order your Maccs as early as you can. Maccs LOVE the freezer!!
Tip 2: If you can, pay for UPS 2nd Day Air.
Once the Maccs are in the shipper’s hands, there is no absolute guarantee. Because we’re not a shipping company, we cannot guarantee shipping company’s performances.
If a delivery is needed for a special event or specific date, we highly recommend contacting our customer service team at hello@MichellesMaccs.com before purchasing.
Where do you ship to?
We ship Maccs to every street address in the continental United States.
Meet Your Maccs
Please meet your Maccs once they are delivered. The Maccs need your love and attention. Do not let them linger in loneliness on your doorstep, porch, or in your mailbox.
Keep an eye on your tracking information! This way you will know when The Maccs will arrive.
Everyone who supports this independent woman-owned business knows we are not a shipping company. Therefore, we ask you to promise, "Meet your Maccs when they arrive. Do your part in this responsibility.”
What's the status of my order and delivery?
You can track your order and deliveries on MichellesMaccs.com. Just sign in to your account or create one using the email you used on your order. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details.
Will My Maccs be fresh?
Yes, we bake your order just for you!!
That means your Maccs don't get baked until after your order is received. Once you place your order, it can take 1 to 2 days for us to make it. We are getting a high volume of orders. So, depending on your place in line, it can go quicker or slower. As soon as your Maccs are scanned by the delivery service, you will get a tracking number in your email.
Thank you for your love and patience
We are always learning and growing as a company. Please contact us if you have any questions or concerns!
Michelle and our MM Team
