Frequently Asked Questions - FAQ

What are The Maccs?

Great question. Maccs are a special take on macaroons. They are crunchy, chewy, chocolate, coconut macaroons baked to order, with love and come in 10 fabulous flavors. We also bake special flavors during holidays and different seasons.

How big are Maccs?

It takes 1-2 bites to eat a Macc. Each Macc is between .8 - .10 ounces and about 1.5” x 1.5”, depending on the flavor.

How many Maccs should I order?

Experience has shown us that no one can eat just one Macc. Most people eat two Maccs in one sitting. If you’re ordering for a gift or a party, we suggest choosing our By the Dozen or of 24+ options when ordering. The more Maccs, the merrier.

Warning: The Maccs are addictive.

Can you make The Maccs for my special event?

Yes. We love to be invited to parties and special events. We can make custom orders for weddings, showers, Mitzvahs, product launches, openings and other celebrations. We also make adorable little gift bags that can be customized. Contact us at hello@michellesmaccs and let’s talk about how to wow your guests and make your event even more special.

Can I freeze The Maccs?

Yes. If you’re not going to eat your Maccs in a day or two from receiving them, we recommend freezing them right in the box. Maccs are outrageously delicious right from the freezer. Especially when it’s hot outside. In fact, Michelle’s kids devour them right out of the freezer and prefer them that way.

Are Michelle’s Maccs gluten-free?

Yes. Maccs are naturally wheat and gluten-free. They’re made on equipment that’s wheat and gluten free and have been tested to be gluten-free. But, since we bake in a bakery that does use wheat flour we’re not gluten-free certified, so you may want to check with your doctor before eating a Macc.

Are there egg products in Michelle’s Maccs?

No. We don’t use egg in any of our products.

Are there nuts in Maccs?

Our Peanut Butter Maccs are made with peanut butter, so they do have nuts in them. We bake them in a separate area then the other Maccs, and on different equipment, but we can’t guarantee that there is not any cross contamination.

Do Maccs contain dairy?

Yes.

How should I store my Maccs?

Maccs are best when eaten, not stored. Seriously though, keep them in their box for a day or two and then freeze them.

Are Michelle’s Maccs Kosher?

The Maccs are certified Kosher. We are under strict supervision of the United Kosher Supervision - UKS. A Kosher certification certificate is available upon request.

How will Michelle’s Maccs arrive?

The Maccs will arrive in a box delivered by UPS. 4-packs and 12 packs come in a gift box, Orders of 24+ arrive in a bakery box.

Is there nutritional information for Michelle’s Maccs?

Yes. Nutritional information for The Maccs is available upon request by emailing hello@michellesmaccs.com.

What are your hours?

We’re open Monday - Friday from 8am to 6pm EST. We take weekends and major holidays off to play with our dogs, spend time with family and play all over our beloved NYC. If you need to reach us after hours please email us: hello@michellesmaccs.com and we’ll do our best to get back to you within 24 hours.

What is your return/exchange policy?

We’re pretty confident that you’ll love your Maccs when they arrive. If you do have an issue with your order, email us at hello@michellesmaccs.com. and we’ll do our best to make you happy.

What type of payments do you accept?

We accept American Express, MasterCard, and Visa. You can also buy Maccs through your Amazon Account, PayPal and Google Pay and Shopify Pay

Shipping and Delivery

How long will it take for my Maccs to arrive?

We bake to order. All orders placed by 2pm EST will be shipped out the next business day, excluding postal holidays. The time they will take to arrive will depend upon which shipping option you choose at checkout.

Where do you ship to?

We ship Maccs to every street address in the continental United States. We’re not able to deliver to PO Boxes, APO, FPO or DPO addresses.

How much does shipping cost?

Unique orders or shipping needs: email us at hello@michellesmaccs.com

Is the delivery date guaranteed?

If a delivery is needed for a special event or specific date, we highly recommend contacting our customer service team by email at hello@michellesmaccs.com

What happens if my order is delayed?

Once the Maccs leave our bakery, we rely on the shipper to get them to you in the estimated delivery time, pending no weather delays.

As long as you filled in the correct and complete address when you placed your order, the Maccs should arrive on time. And if they don’t, we will do everything we can to help get your Maccs to you in the event of an issue.

Can I include a gift card with my order of Michelle’s Maccs?

Definitely! We’re happy to include a note in your package - include the gift card option when you check out and let us know what you’d like to say.

How can I reach you to tell you how much I love my Maccs or if I have an issue?

We love hearing from you. Email us at hello@michellesmaccs.com